Devika Urban Co - Operative Bank LTD.
Udhampur, J&K

MILES TO GO……….
The Management of the Bank has taken the Bank to new heights. Their innovative thinking has resulted in a sea change in Bank’s infrastructure and gave it a modern look. Under their guidance the bank has also recorded remarkable achievement in terms of financial results and services. 
There has been a record improvement during the last three years. Some of the achievements are listed below:

1. On taking over the Management made a survey of its third Branch at Ramnagar and with in a year in July ,2012 the third branch of the Bank was opened there.
2. With the untiring efforts of the Management the Bank was able to acquire two shops from PWD Dept. with the help of District Administration and the Administration / CEO office of the bank was shifted in its new premises.
3. Renovation and face-lifting of P.N Dogra Market branch was undertaken.
4. The bank has made a remarkable achievement by going online and has become the first bank in Cooperative sector in J&K to implement Core Banking solution in all its branches.
5. In order to gear up its profitability the bank has signed its first formal agreement with United India Insurance co ltd., one of the leading General Insurance Companies to provide its customers with all types of Insurance facilities. This tie up has fetched financial support to the bank. In a short period of six months an Income of Rs.60000/- (approx.) has been recorded.
6. The Bank has also tied-up with ICICI Bank ltd. for providing ATM facilities to its esteemed customers, which is in the final stages & will be provided shortly.
7. Opening up of its fourth branch at Chenani is yet another landmark achievement of the Bank.

PERFORMANCE INDICATORS
The Bank continues to make strides in all the important areas of its business operation. The bank’s turn over has been recording a steady growth. The core segments of the Bank’s business viz deposits and advances have recorded impressive growth. The Capital and the Reserves of the Bank are also showing increasing trend & registering an impressive growth. The Bank is one of the most profit making banks in the Cooperative sector of J&K and is continuously paying dividends to its shareholders for the last ten years.

• Credit portfolio: The credit portfolio of the Bank is also very good. The bank has recorded an appreciable growth in Advances for the last many years. The Bank’s priority sector lending is also appreciable. The credit ratio of the bank has always remained above 50% .

• Investment Portfolio: The Investment policy of the bank continued to focus on maximum return in Investment in safe Central Govt. securities, NABARD Bonds & Fixed Deposits with other banks. The Bank’s Investment portfolio is well managed.

• Non Performing Assets : The Bank always focuses on quality advances and the Bank’s credit policy is to maintain best possible asset quality  coupled with enhanced recovery drives and prevention of fresh slippage as a result of which the Bank’s NPA position is also very good.

• Capital Adequacy Ratio : The capital adequacy ratio of the Bank always remains above  9%  as stipulated by Reserve Bank of India.

• Customer Service : Customers’ service of the Bank always continues to occupy a prime position in the overall policy framework of the Bank. For convenience of the customers  complaint boxes have been installed at all the branches of the Bank to facilitate the  complainants. However, the staff members are efficient enough to handle and dispose off the complaints and queries of the customers.

• Modernization : The bank is committed to provide all the facilities to its customers as per requirement of the modernized banking. Keeping in view, the demand of market, the bank has recently implemented Core Banking Solution (CBS) and has made all the branches online. The Bank has also made RTGS/NEFT fund transfer facility available for customers. The Bank has renovated P.N Dogra market branch and now it has a modern look.

• Staff Relations: Staff relations have always remained very good. Due to good relations the Bank’s deposits, advances and profits have shown an appreciable growth.

• Audit /Inspection : The Bank has adopted Statutory audit, Concurrent audit , EDP Audit and Internal audit system according to regulatory directives. In this context the Bank has appointed CAs to get the concurrent audit and EDP audit done on ongoing basis. The Board of Directors has constituted a team of Board members to get the Internal audit done on quarterly basis.

• Tie-ups: Recently Bank has entered into an agreement with one of the leading General Insurance Company i.e United India Insurance co ltd. to provide its customers with better Insurance solutions.

• Future Plans :The  Bank is  in the process of providing ATM facilities to its customers shortly. A proposal for opening of few more branches of the Bank is in pipe line.

TOWARDS EXCELLENCE

Devika Urban Cooperative Bank saw many upheavals since its inception in terms of its growth and profit. In the Financial Year 2011-2012 the Bank had earned a profit of Rs.56.52 lacs  but it touched the highest ever mark in 2012-2013 with the best possible Asset-Liability Management. Whereas DUCB Venus Chowk Branch had initially recorded a loss of Rs.8.5 lakh at the time of its inception, it started gaining since 2012-13. In 2013-14 the loss reduced tremendously and the bank recorded loss of Rs.1.66 lacs only. Among the new branches Ramnagar Branch of the Bank performed beyond expectations and brought down its loss from 8.81 lakh in 2012-2013 to mere 0.32 lakh in 2013-14. The vision and strenuous efforts of the Management/ Staff of the Bank has helped the Bank gain a prominent place in the Banking sector and infused such a sense of initiation and dynamism in its functioning that quality has become a defining element of its identity